dotTicketing was built having a visitor-centric vision in mind, leveraging the power and versatility of Microsoft Dynamics 365 to provide a solid foundation for addressing the industry’s specific requirements and pain points.

With these structural and strategic underpinnings at its base, the solution eliminates recurrent business challenges such as siloed data, fragmented process, and redundant venue-centric IT systems by replacing them with a single, unified, and visitor-centric platform.

Resolving Common Industry Problems

Your Current Situation


Post-dotTicketing Era

Visitors’ details are in silos and data management is technical. You have a Single Visitor 360-Degree View, with comprehensive all-around details from all systems.
3rd parties charge you a commission per Ticket and fees for on-site services. Your system, your tickets, your rules. Business-friendly configuration rules.
Visitor Services do not have the right Visitor history and information to efficiently react. Visitor Services react instantaneously and even proact with clear Visitor background and preferences.
Your Marketing processes are fragmented, and so are you Sales processes. You have a clear and streamlined Marketing to Sales management process.
Ticket Sales operations and Venues/B2B Sales staff are in 2 separate worlds. B2C clients can also be a B2B clients, and vice versa. Cross-sell and up-sell on all levels is automated.
dotTicketing Overview

Ticketing Engine & Configurator

  • Ticket Pass Types
  • Scheduled Activities
  • Single-Ticket, Multiple-Accesses, and Complimentary Items
  • Stock Management
  • Seating Management
  • Memberships
  • Expiry Dates

Visitor 360 Degree View

  • Tickets
  • Access Details
  • F&B Transactions
  • Complaints and Requests
  • Social
  • Preferences
  • Activities


  • Personalized Campaign Automation
  • Cross-Sell/Up-Sell Suggestions
  • Events and Promotions
  • Campaign Planning
  • Social Listening
  • Digital Campaigns

Customer Service

  • Complaints
  • Requests
  • Surveys
  • Mobile Apps


  • Group and Corporate Sales
  • Leads, Opportunities, & Contracts
  • Venues and Events Management


  • CRM
  • Point of Sale
  • Kiosk
  • Website
  • Outlook


Contact Us


  • 28th October Avenue No. 1
    Engomi Business Center
    Block C, Office 106
    2414 Engomi, Nicosia, Cyprus
  • +357 22 444080

Middle East and the Gulf

  • 10th Floor, Swiss Tower
    Cluster Y, Jumeirah Lakes Towers
    P.O. Box 643718
    Dubai, United Arab Emirates
  • +971 4 278 9610

About Dot.Cy

Dot.Cy, a Microsoft Gold Partner in Dynamics CRM, was founded in 1999. Since then, Dot.Cy has been providing business solutions in Cyprus, the Middle East, and the Gulf using Microsoft platforms and technologies.

Our Partners