dotHospitality was built for 5-star Hotel Groups with a Guest-Centric vision in mind, leveraging the power and versatility of Microsoft Dynamics 365 to provide a solid foundation for addressing the industry’s specific requirements and pain points.
With these structural and strategic underpinnings at its base, the solution eliminates recurrent business challenges such as siloed data, fragmented process, and redundant room-centric IT systems by replacing them with a single, unified, and Guest-Centric platform.

Client service excellence starts from the moment of prospecting and should be a never ending journey. Hospitality, travel, and leisure providers need to invest in Guest Relationship Management (GRM) platforms to service customers in the most personalized manner, better nurture prospects and clients, achieve dynamic client segmentation, manage marketing operations, and obtain deep intelligence through analytics. This will help them in defining strategies and tactics channeled toward the most valuable clients and prospects, thus transcending the basic functionalities provided by regular industry solutions.

Resolving Common Industry Problems

Your Current Situation


Post-dotHospitality Era

Staff member's mental focus is on the software. The Guest is annoyed and alienated. Colleagues focus on Guest Interactions. The Guest is pleased and engaged.
Guests’ details are all in silos and data management is technical. You have a Single Guest 360º Degree View, with comprehensive all-around details from all systems.
Guest Services do not have the right history and information to efficiently react in guest requests. Guest Services react instantaneously and even proact with clear Guest background and preferences.
Your Marketing processes are fragmented, and so are you Sales processes. You have a clear and streamlined Marketing to Sales management process.
Rooms Sales operations and MICE, Group and Corporate Sales staff are in 2 separate worlds. B2C clients can also be B2B clients, and vice versa. Cross-sell and up-sell on all levels is automated.
dotHospitality Overview

Guest 360 Degree View

  • Room Bookings
  • Service Requests
  • Complaints
  • Social
  • Preferences
  • Leisure Activities

B2B Sales

  • MICE, Group & Corporate Sales
  • Leads and Opportunities
  • Volume Contracts
  • RFPs
  • Venues and Events Management
  • BEOs
  • Microsoft Office Native Integration


  • Personalized Campaign Automation
  • Cross-Sell/Up-Sell Suggestions
  • Events and Promotions
  • Campaign Planning
  • Social Listening
  • Digital Campaigns

Guest Services

  • Service Requests
  • Complaints
  • Housekeeping
  • Surveys
  • Mobile Apps

Contact Us


  • 28th October Avenue No. 1
    Engomi Business Center
    Block C, Office 106
    2414 Engomi, Nicosia, Cyprus
  • +357 22 444080

Middle East and the Gulf

  • 10th Floor, Swiss Tower
    Cluster Y, Jumeirah Lakes Towers
    P.O. Box 643718
    Dubai, United Arab Emirates
  • +971 4 278 9610

About Dot.Cy

Dot.Cy, a Microsoft Gold Partner in Dynamics CRM, was founded in 1999. Since then, Dot.Cy has been providing business solutions in Cyprus, the Middle East, and the Gulf using Microsoft platforms and technologies.

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